FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging, Please refer to our return policy https://weelna.com/pages/return-policy

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 7-14 business days unleess otherwise specified at checkout. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! We provide free shipping on all orders

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Are Weelna products tested for quality?

Yes — every product is tested for performance, durability, and safety before being listed. We partner only with trusted suppliers who share our quality standards.