Shipping Policy
Last Updated: July 2025
Thank you for shopping at Weelna!
We’re committed to delivering your order as quickly and smoothly as possible. Please read below for important information regarding our shipping process.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
Shipping Destinations
We currently ship to:
- United States
- United Arab Emirates
- Other international destinations available at checkout page
Shipping Times
Shipping times vary depending on your location and the product ordered.
Typical delivery timeframes are as follows:
|
Destination |
Estimated Delivery Time |
|
United States |
7–14 business days |
|
United Arab Emirates |
7–14 business days |
|
Rest of the World |
7–25 business days |
Please note: delivery times are estimates and may vary due to customs clearance or high seasonal demand.
Tracking Your Order
Once your order is shipped, a tracking link will be sent to your registered email.
You can monitor your shipment progress anytime through our Track Order page.
Damaged, Lost, or Delayed Shipments
At Weelna, we take great care to ensure your items arrive in perfect condition and on time. However, we understand that issues can occasionally occur during transit.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Send clear photos of the damaged item and packaging to info@weelna.com, and our team will promptly arrange a replacement or refund.
Lost Shipments
If your order shows as “delivered” but you have not received it, please:
- Double-check your shipping address and contact your local courier.
- If it still cannot be located, contact us within 7 business days of the delivery date shown in tracking.
We’ll help initiate an investigation and, if confirmed lost, issue a replacement or refund.
Delayed Orders
While most orders arrive within the estimated timeframe, occasional delays can occur due to customs processing, logistics backlogs, or unforeseen events (such as weather or holidays).
If your order is delayed beyond 30 days, please reach out to us — we’ll track it and ensure a resolution.
Weelna is not responsible for delays caused by customs clearance, incorrect shipping details, or events beyond our control. However, our support team will always assist in resolving any delivery issue promptly.
Incorrect Address
Please ensure your shipping address is complete and correct before placing an order.
If an address error causes a delivery issue, we cannot guarantee redelivery or refunds once the parcel has shipped.
❗ Customs & Import Duties
Customs duties or import taxes (if applicable) are the buyer’s responsibility and vary by country.
Questions or Support
If you have any questions about your shipment, feel free to contact us:
📧 info@weelna.com
Our support team is available Monday–Friday, 9 AM – 6 PM (GMT+4).